How fast will my order arrive?
For standard delivery, your order is packed and shipped within 1-2 working days of your purchase.

Average delivery time for Standard domestic UK orders is 2-3 business days.
Average delivery time for international orders is 7-14 business days.

Do you ship to my country?
We hope so, yes, with a few exceptions! You can proceed to the checkout and our website will let you know.

How much does it cost to ship my order?
We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated. Hermes is our Domestic partner and DHL our International delivery partner.

I didn't receive my order confirmation or tracking number, where can I find it?
Please send us an email with your Name, Email & Order Number to

How can I track my order?
A tracking number will be provided when your order has been shipped.
Please be patient, as tracking information can take a few days to update. To track the progress of your order, please visit Hermes or DHL.

Will I have to pay any duties on top of my International order?
Customers have the option to pay Taxes & Duties before hand or upon arrival, but some countries do require it beforehand.
Upon delivery, if you do not pay Hermes the Taxes & Duties due by your countries customs office your order will be forfeited and not refunded. Please send us an email with any questions regarding International shipping charges you're unsure about.

My item is lost in the mail, what do I do?
We are not responsible for items that are lost or damaged during shipping. You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.

I want to return my order?
Please email with your return or exchange enquiries.

Refunds & Exchanges are accepted within 28 days in a saleable, unworn condition.
Refunds are processed back to the initial payment method within 14 days.

I need help!
Please contact us at